“I would rather do business with the likes of Paytm and PhonePe than with Banks”

More than just a business

Sagar Bhatia, a 42 year old businessman, named his shop ‘Emotion’ when he opened it in 2005. “Back then, we were the first gift shop in this area and people used to flock the store during festivals and happy occasions. For me, this has always been more than just a business and hence I named the shop Emotion”.

Let down by Banks

For his business, Sagar did need working capital from time to time for which he turned towards banks or private lenders. His experience with either of them hasn’t been great and he feels that banks in particular fail to recognise the potential and vision of a business person.

His trust in technology

His positive experience with payments and e-commerce companies makes him believe in them. While any business partnership has profit at its centre, new age internet companies understand the marriage between technology and business, Sagar feels. Their customer centricity also impresses him. He has read several articles of their plans in helping small businesses in India.